Manage your order
Change your date, address or extras in a few minutes.
Find your order
Use the same details from your order confirmation.
- Change dates
- Update your address
- Add extras
Your tree is covered by our love-it guarantee. If something's not right, our elves will sort it.
FAQs
Can I reschedule my delivery?
Yep — log in and pick any future date that's available for your postcode. Same-day swaps can't be done online (we've usually already loaded the truck) — give us a call instead.
I want to change my address
No problem. If the new address is in our delivery zone with availability for your current date, you're set. If not, we'll ask you to pick a new date first.
I'd like to add a stand or installation
Easy — open your order, choose your add-on, and we'll send you a quick invoice to pay the extra. We add it to your order once you've paid.
What if I'm not happy with my tree?
We've got a love-it-or-your-money-back guarantee. Email sales@thetreeelves.com.au and our elves will sort it.